Should you no longer be able to attend a festival and wish to cancel your place on the team, you should let us know as soon as possible.

Cancellations received within 7 days of the initial deposit payment, are covered by a cooling off period and will receive a full deposit refund including admin fee (for deposits paid within 7 days of the advertised festival start date, the cooling off period does not apply).

Cancellations received after 7 days of the initial deposit payment and up to 30 days before the advertised festival start date will receive a refund of the deposit amount paid minus £30 cancellation fee.

Cancellations made within 30 days of the advertised festival start date will receive a refund of the deposit amount paid minus £50 cancellation fee.

Failure to inform Wicked Events, before the festival commences, that you cannot attend will forfeit your entire deposit amount.

If you have applied to multiple festivals and need to cancel your place on the volunteering team at one or more events, you will be charged only one cancellation fee if multiple cancellations are made at the same time. If you cancel multiple festivals at various times the relevant cancellation fees as outlined above will be charged per festival. Wicked Events will issue a refund of your remaining deposit balance if no further festivals are due to be attended.

Please note deposits are not transferable.

Wicked Events Deposit Terms 2024

1) A deposit payment may be required to volunteer as a steward with Wicked Events.

2) Paying a deposit secures your volunteering position at an event.

3) A Volunteers deposit will not be refunded if the Volunteers behaviour or performance is deemed unsatisfactory. This includes, but is not limited to, the following examples:

a. Not completing all shifts or duties allocated

b. Missing onsite briefing/s

c. Not signing in onsite

d. Breaching the Wicked Events’ Terms & Conditions

e. Acting in any manner constituting misconduct as defined in the Wicked Events - Definitions of Misconduct (see section 10 of the terms of engagement policy).

f. Causing damage and/or misusing any piece of issued equipment whilst in your use/possession e.g. radios, Hi-Vis clothing, torches, vehicles etc.

4) If, following application via Wicked Stewarding and after paying a deposit (where required) you are allocated a position and you are unable to attend for any reason, you must cancel using the cancellation form or in writing by emailing accounts@wickedevents.co.uk.

5) Volunteer deposit payments will be processed via the Stripe payment service. Stripe holds all financial information securely and no member of the Wicked Events Team is able to see any sensitive financial information such as account number, card number etc.

6) The volunteering deposit will be £200 for 2024 with a reduced deposit option of £75 payable if you have volunteered and completed shifts with Wicked Events within the last 2 years.

7) A deposit payment is required at the time of your first festival application (which requires a deposit)

8) If you do not pay the volunteering deposit your application will not be processed.

9) If you are volunteering at multiple festivals, your deposit will be held until you have completed shifts on your last event of the year.

10) There will be a nonreturnable admin charge of £7.50 per person per year.

11) Cancellation: Should you no longer be able to attend a festival you should let us know as soon as possible. All applicants will be allowed a 7 day cooling off period (unless you apply within the 7 days prior to the festival start date).

Cancellations received within 7 days of the deposit payment, will receive a full deposit refund (minus admin fee). For deposits paid within 7 days of the advertised festival start date, the cooling off period does not apply.

Cancellations received between 7 days of the initial deposit payment and up to 30 days before the advertised festival start date will receive a refund of the deposit amount paid minus admin fee and £30 cancellation fee.

Cancellations made within 30 days of the advertised festival start date or failure to inform Wicked Events, before the festival commences, that you cannot attend will forfeit your entire deposit amount.

12) For late applications within 7 days of the advertised festival start date, the cooling off period does not apply and you will forfeit your entire deposit if you do not attend the event.

13) If using a deposit payment to secure multiple festival volunteering places and cancellation occurs. Wicked Events reserve the right to cancel any future volunteering placements and/or request a further deposit payment be made in reflection to any cancellation fees already having been subtracted.

14) Deposit refunds: Once you have completed all shifts on your final festival of the season, your deposit refund will be processed. The transaction will appear back in the account it was initially paid from within 10-14 working days of the refund being processed.